Customer Journey Report
Unfold the lead journey on your website using the powerful features of Page Journey and Source Journey. These tools allow you to not only track the movement of leads between pages, but also get important information about their sources and routes, which helps you optimize your customer acquisition strategy.
Our Expertise in Customer Journey Analytics Services
The shortest way to winning a customer’s heart is to imagine yourself in their shoes. Mapping out the customer journey from brand awareness through purchasing decision to brand loyalty and even advocacy shifts the business perspective to the client’s viewpoint, and customer journey reports reflect the efficiency of your efforts aimed at optimizing this journey.
To make the most of customer journey analytics reports, you should entrust their creation to vetted professionals in the field, and Livepage is your number-one choice for such a company. For more than 15 years, we have been providing first-rate analytics solution development services, including SaaS marketing analytics, analytics for e-commerce, Google Analytics setup, dashboard marketing performance, analytics for local business, and more, to organizations of all sizes and needs.
Our qualified and certified software engineers, data analysts, and marketing experts have accumulated a vast store of theoretical knowledge and hands-on skills in marketing analytics services to deliver a high-end customer journey product for any vertical, on time and on budget. Using the data presented through them as actionable insights, our partners enhanced conversions, improved customer experience, boosted retention and loyalty, stepped up personalization, and increased revenue.
How Can Our Customer Journey Analytics Report Help Your Business?
Complete customer satisfaction is the overarching goal of any modern business. The only way to achieve it, though, is to get to know your clientele inside out by collecting, tracking, interpreting, and presenting customer interactions across multiple touchpoints and channels. Customer journey reports are the centerpiece of such end-to-end analytics that enable both C-suite managers and rank-and-file employees to understand consumer behavior, pinpoint problem zones, and make data-driven decisions.
Customer journey analytics solutions aggregate relevant data from websites, social media, mobile apps, email, and other sources into a single platform and visualize it in dashboards, charts, and graphs. Thanks to this easy-to-understand format, various stakeholders can utilize the report to perform behavioral pattern recognition, attribution analysis, business outcome assessment, pain point identification, predictive marketing, and sales personalization, thus optimizing the conversion funnel to the maximum.
Why Choose Livepage for Customer Journey Analysis
Livepage stands out among competitors in the digital marketing outsourcing domain thanks to our:
Recognized achievements
Expertise across numerous industries
Cutting-edge tech stack
Utmost flexibility in partnership
We are recognized by reliable niche platforms and rankings
Check out the awards we value the most.
Find out about the leads’ journey on your site to learn about its performance and adjust your CJM strategy according to your needs.
Why Do You Need Customer Journey Analytics Solutions?
A well-crafted customer journey analytics solution showcases basic KPIs that measure the efficiency of each customer lifecycle stage across multiple touchpoints:
Here are our results
Check out the strategies we choose for our clients and the results they bring. Read the case study.
We do our best to boost the growth of our clients, and that’s what they have to say about our approach and results
See our reviews.
“Livepage has proven to be a reliable source for rapid online growth. We started with 2,000 visitors per month. In 3 years together with Livepage we have reached 70,000 visitors and more than 100 leads from the site per month.”
“As for the results, we’ve been working together since 2015, and our traffic has increased 10x. I cannot say that Livepage was our first SEO company, but they have become the first SEO partner that helped us to achieve the success we were looking for.”
“We’ve been really impressed by how Livepage quickly understood our business and centred our PPC campaign around our objectives. We have achieved good results within a very short time in both revenue and ROI.”
“Livepage delivers SEO efforts that have led to an increase in the site’s users, traffic, and conversions. The team uses a wide range of tools to achieve the client’s goals. They are attentive to the client’s needs, working with them in real-time and bringing in additional specialists when needed.”
“All of Livepage’s efforts are helping our company rank better in search engines.”
“Everything is clear, timely, and understandable.”
FAQ
How to create a Journey Map Report?
We create the CJM Report in Google Looker Studio (Data Studio) and generate the output data using SQL queries in the Google BigQuery cloud database using GA4 and CRM system data. We will also help you set up a Journey Map for your business and have a marketing department to help you develop the site’s CJM strategy.
How can I see the Journey Map Report in GA4?
GA4 has a report on the user journey, but it is quite inconvenient. The best solution is to consolidate the data using SQL queries and display it more conveniently and with the necessary detail.
However, if you are interested in CJM as a ready-made strategy and want to see how well it works, you can build funnels right in the interface and track the depth of pageviews on your site.
Is it possible to build CJM not by pages but by their types?
Yes. Your website needs to have the correct nesting structure of pages in subfolders. For instance, all blog pages in the /blog/ subfolder, all service pages in the /services/ subfolder, etc.
Otherwise, you will need to add a parameter with the page type to all pages to create detailed reports.
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